Privacy Policy

1. Introduction

Breezy Crossing ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website breezy-crossing.com and use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us, including:

• Name and contact information (email address, phone number, postal address)
• Payment information (processed securely through third-party payment processors)
• Communication preferences and marketing consent
• Customer service correspondence
• Product reviews and feedback

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and geographic location
• Browser type and version
• Device information and screen resolution
• Pages visited and time spent on our website
• Referring website and search terms used

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders
• Providing customer support and responding to inquiries
• Sending newsletters and marketing communications (with your consent)
• Improving our products and services
• Personalizing your website experience
• Conducting market research and analytics
• Complying with legal obligations
• Preventing fraud and ensuring website security

4. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your personal data based on the following legal bases:

• Consent: For marketing communications and non-essential cookies
• Contract: To fulfill orders and provide services you've requested
• Legitimate Interest: For website analytics, fraud prevention, and business operations
• Legal Obligation: To comply with applicable UK laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We work with trusted third-party service providers who assist us in:

• Payment processing
• Order fulfillment and shipping
• Email marketing services
• Website hosting and analytics
• Customer support tools

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights and safety.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally:

• Customer account information: Retained while your account is active plus 7 years for tax purposes
• Marketing data: Until you withdraw consent or we determine it's no longer needed
• Website analytics: Aggregated data may be retained indefinitely
• Legal compliance data: As required by applicable laws

7. Your Rights Under UK GDPR

As a UK resident, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (in certain circumstances)
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing based on legitimate interests
• Rights Related to Automated Decision-making: Protection from solely automated decisions

To exercise any of these rights, please contact us at [email protected]. We will respond within one month of receiving your request.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure hosting infrastructure
• Regular security audits and updates
• Limited access to personal data on a need-to-know basis
• Staff training on data protection best practices

9. International Data Transfers

Your personal data may be processed in countries outside the UK. When we transfer data internationally, we ensure adequate protection through approved transfer mechanisms such as:

• Adequacy decisions by the UK government
• Standard Contractual Clauses
• Binding Corporate Rules
• Certification schemes

10. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

11. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Breezy Crossing
42 Greenway Business Park
Weston Road
Bristol BS11 9YE
United Kingdom

Email: [email protected]
Phone: +44 117 406 9321

14. Data Protection Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
Phone: 0303 123 1113